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Which devices are supported?

As technology advances, device and operating system manufacturers will eventually stop supporting older devices and operating systems. Our Footprint service requires smartphones with a current version of iOS, Android or Fire OS.

If your smartphone has at least iOS 14, Android 6.0, Fire OS 7.0 or higher, it should be compatible and you will be able to use our service properly. You can check the version of the operating system in the system settings of your smartphone.

If you have a problem accessing or running our service on an older smartphone or operating system, please check the list of unsupported devices below to see if your device or operating system is listed.

If this is the case, we cannot guarantee proper use of our service.

The following iOS devices (mobile devices) are no longer supported:

iPad (1st Generation)

iPad 2

iPad (3rd Generation)

iPad (4th Generation)

iPad Air

iPad Air 2

iPad mini 4

iPhone 3G

iPhone 3GS

iPhone 4

iPhone 4s

iPhone 5

iPhone 5s

iPhone 6s

iPhone SE (first generation)

The following Android operating systems are no longer supported:

No Codename; Android 1.0

Petit Four; Android 1.1

Cupcake; Android 1.5

Donut; Android 1.6

Éclair; Android 2.0-2.1

Froyo; Android 2.2-2.2.3

Ginger Bread; Android 2.3-2.3.7

Honeycomb; Android 3.0-3.2.6

Ice Cream Sandwich; Android 4.0-4.0.4

Jelly Bean; Android 4.1-4.3.1

KitKat; Android 4.4-4.4.4

Lollipop; Android 5.0-5.1.1

Marshmallow; Android 6.0-6.0.1

Nougat; Android 7.1.2

Oreo; Android 8.1

Ending support for outdated versions may affect which devices our Footprint service can be used on, as mobile device manufacturers often limit the devices that can be updated to the latest operating system. This decision lies with the operating system provider and is not within our control.

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